News
2024 Pinnacle Customer Experience Award
Praha Village is proud to announce that we have received the 2024 Pinnacle Customer Service Award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.
Congratulations to all of our staff at Praha Village for your outstanding work! This highlights what we are doing for our residents in New Prague, MN.
We were recognized Best In Class for the following categories:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Recommend to Others
- Overall Customer Experience
About Pinnacle Quality Insight:
Throughout 2023, Praha Village residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Praha Village in multiple categories.
About Us:
Praha Village is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
Praha Village is proud to announce that we have received the Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.
Congratulations to all of our staff at Praha Village for your outstanding work! This highlights what we are doing for Independent Living, Assisted Living, and Memory Care in New Prague, MN.
We were recognized Best In Class for the following categories:
- Overall Satisfaction
- Personal Care
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Safety and Security
- Recommend to Others
- Overall Customer Experience
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.
About Us
Praha Village is a Cassia community, with a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
Senior Living Developer Makado Places Premium on Intelligent Design
By Tim Mullaney | July 22, 2019
After more than two decades on the financing side of senior living with Piper Jaffray, Mark Appelbaum founded development firm Makado Group in 2012. The Minneapolis-based company recently opened its second senior living community and is gaining momentum on a pipeline of future projects.
